Rmgroup cares about your privacy. This policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Rmgroup is fully committed to protecting the privacy and personal information of every member who uses our platform. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains in detail the data processing practices we follow.
This policy applies to all personal information collected through the rmgroup platform, including the official website, mobile app, and any communication channels we operate. By registering as an rmgroup member or using any of our services, you acknowledge that you have read and understood this Privacy Policy.
We understand that your trust is our most valuable asset. Therefore, every decision relating to data handling is made with the interests and safety of our members as the top priority.
Rmgroup collects personal information necessary to provide a safe, trusted, and compliant service. Below is a summary of the data categories we collect:
| Data Category | Example Information | Main Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | KYC verification, legal compliance |
| Contact Information | Email address, phone number | Account communications, security notices |
| Financial Information | Bank account number, transaction records | Deposit and withdrawal processing |
| Usage Data | Gaming history, betting patterns, login records | Service improvement, fraud detection |
| Technical Data | IP address, device type, browser information | Security, technical diagnostics |
We only collect data that is strictly necessary for the stated purposes. Any request for additional information will be accompanied by a clear explanation of why that data collection is required.
The personal data we collect is used for the following purposes, all of which are lawful and necessary for the operation of the rmgroup platform:
The security of your personal data is our priority. rmgroup implements multiple layers of technical and organisational protection to ensure your data remains safe at all times:
Your personal data will be retained for as long as your account is active or as long as necessary to provide services to you. Following account closure, certain data may need to be retained for a period stipulated by Malaysia law, particularly for anti-money laundering compliance purposes.
Rmgroup does not sell or transfer your personal data to third parties for commercial gain. However, there are limited situations where we need to share certain information:
In all data-sharing situations, we ensure that recipients are bound by data protection obligations equivalent to or stricter than our own standards.
The rmgroup platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality of the rmgroup platform. Each time you visit the platform for the first time or after clearing your browser data, a cookie notice will be displayed to capture your preferences.
As a rmgroup member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request and receive a copy of your personal data held by us at any time.
You may request the correction of any inaccurate or incomplete personal information in our records.
You may withdraw consent for data processing for marketing purposes at any time.
You have the right to object to the processing of your data in certain situations permitted by law.
Where applicable, you may request that your data be transferred in a machine-readable format.
You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you are not satisfied.
To exercise any of the rights above, please contact the rmgroup support team through our official communication channels. We will endeavour to process your request within 21 business days.
Rmgroup takes child protection very seriously. Our registration process is designed to verify the age of applicants through thorough KYC checks. Should we discover that personal information of an individual under 18 years of age has been collected inadvertently, we will take immediate steps to delete that information and close the account in question.
If you have reason to believe that someone under the age of 18 has registered on our platform, please contact us immediately so that appropriate action can be taken.
Rmgroup reserves the right to update or amend this Privacy Policy from time to time in response to changes in our business practices, legal requirements, or new technologies. When material changes are made:
We encourage you to review this Privacy Policy periodically. Continued use of the rmgroup platform after any amendments are published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our privacy team.
You can reach us via:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex cases, we may require up to 21 business days to fully resolve your request, and we will keep you informed of the progress.
Rmgroup continually invests in the best technologies and procedures to ensure every member's privacy is always protected.
All data transferred between your device and the rmgroup platform is protected by 256-bit SSL/TLS encryption — the same standard used by leading banking institutions.
All of rmgroup's data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 — you are protected by local law.
Rmgroup only collects data that is strictly necessary for platform operations. We do not collect excessive or irrelevant information from our members.
Through your rmgroup account settings, you can easily manage your marketing preferences, review stored data, and submit correction or deletion requests.
Every third-party service provider working with rmgroup has undergone a rigorous vetting process and is bound by robust data confidentiality agreements.
Your data is not stored indefinitely. rmgroup maintains a clear data retention policy — data is securely deleted when it is no longer required under legal obligations.